Refund & Cancellation Policy

Subscriptions (Content Driver™ — Galaxy and Cosmic plans). Paid plans renew monthly until you cancel. You may cancel at any time from the Plans page in your account (Manage billing) or by emailing support@certetechnical.com. Cancellation takes effect at the end of the current billing period; you keep access until then. Monthly fees already billed are non-refundable, except where required by law or in cases of verified billing error.

Free plan. The Free plan is never billed, so there is nothing to refund. You can stop using it at any time.

Billing errors. If you believe you were charged in error, contact us within 30 days and we will investigate and correct any confirmed error promptly.

Consulting. Payment and refund terms for consulting are defined in each engagement agreement.